Careers at MTN Mobile Money
- Specialist BankTech, Partnerships
- Senior Manager BankTech
1.Specialist BankTech, Partnerships
Job requirements
Job Requirements (Education, Experience and Competencies)
Education:
- Minimum Bachelor’s academic degree coupled with an MBA/Masters
- A 4-year degree in Computer Science, Engineering, Commerce or a related field will be advantageous
Experience:
- Minimum 4 to 6 years’ relevant experience in a similar position
- Experience in Fintech, banking or financial services is preferred
- Successful track record as a senior professional in delivering exceptional Fintech products & services or within the Fintech Payment ecosystem
- Experience working in a global/multinational enterprise with a good understanding of emerging markets
Job description
Mission/ Core purpose of the Job:
The Specialist BankTech & Partnership is responsible for setting the overall product/product line strategy and vision, ensuring timely and robust planning and execution throughout the product lifecycle, including gathering and prioritizing product and customer requirements, and finally ensuring the successful deployment of the product in the required areas. The role is also expected to understand and map customer journeys to be able to pre-empt typical demands and cater to them in a timely manner.
Key Performance Areas:
- Work closely with SM to develop and deploy BankTech & partnership product roadmap in the OpCo, in line with the overall Group strategy, and ensure appropriate prioritization of projects is undertaken
- Conduct extensive market and region research and create realistic user stories for solution optimization
- Customize the provided product design in line with OpCo-specific local nuances and take sign-off from higher management
- Benchmark region best practices and conduct extensive research to identify appropriate pricing for products. Develop proposals to amend product pricing in line with country-level nuances
- Monitor revenue and cost for the product portfolio to maintain profitability as per the organization’s strategy and business plan
- Collaborate with the CVM to develop & analyze loyalty/reward programs
- Research and analyze customer behaviour in a specific geography to design loyalty rewards, in line with the overarching guidelines set by Group
- Benchmark best practices in the market, prepare business case and present to senior management
- Collaborate with Marketing to identify potential strategic partners to drive the rewards program
- Manage promotional calendar with third party services to drive sales growth back into the business
- Manage the loyalty program operations (including transactions on rewards to be disbursed)
- Use relevant metrics and measures to monitor existing loyalty & reward programs
- Gather customer feedback on product performance and relay to the Group product teams, in a bid to improve product performance
- Manage day-to-day product operations and establish the best internal practices to ensure effective utilization of the products
- Strengthen customer feedback loops and scale product knowledge within the OpCo
- Manage Quality of Service of the Product to ensure a seamless customer experience
- Monitor & Analyze traffic loads and in county system & platform capacity
- Capture Voice of Customer through CSAT surveys, product reviews, complaints, etc.
- Other tasks and duties, as assigned
- Implement and execute policies, procedures and guidelines cascaded by the functional lead
- Comply with the set governance mechanisms, under supervision from the functional lead
- Cascade the Group Fintech budget, analytics and reporting framework in the sub-function, under direction from the SM BankTech
- Evaluate the efficiency and effectiveness of Product strategies and propose and offer suggestions for improvements
- Report daily to the SM BankTech relating to progress made within the function and in accordance with the measurement metrics set by the organisation
- Report on an ad hoc basis on specific projects, as required
- Provide inputs, when required, and execute all projects initiated in the function
- Assist in establishing objectives, targets and budgets for the function
- Identify and document key risks, issues and dependencies and set mitigation actions, with guidance from the SM BankTech
- Prepare documentation for sign-off / making decisions regarding tactical changes; apprise SM BankTech of changes made without approval
How to apply:
All interested candidates are requested to apply through the MTN website and submit their updated curriculum vitae with copies of notified academic credentials no later than 16th October 2025. MTN Website portal:https://www.mtn.co.rw/careers/
We strongly encourage applications from women and/or individuals with disabilities.
Senior Manager BankTech
Job requirements
Job Requirements (Education, Experience and Competencies)
Education:
- Minimum Bachelor’s academic degree coupled with an MBA/Masters
- A 4-year degree in Computer Science, Engineering, Commerce or a related field will be advantageous.
Experience:
- Minimum 5 to 8 years relevant experience in a similar position with at least 3 years in a managerial role
- Experience in Fintech, banking or financial services is preferred
- Proficient in driving the company’s financial performance, business growth and technology/infrastructure expansion
- Experience in BankTech product management & implementation
- Experience working in a global/multinational enterprise with a good understanding of emerging markets
Job description
Mission/ Core purpose of the Job:
The SM BankTech is responsible for driving the development of the BankTech strategy and the successful delivery of BankTech solutions through new, innovative and customer-friendly solutions. The role works closely with other functions such as Commercial Operations to maximize revenue growth and RoI.
Key Performance Areas:
- Oversee and manage Credit Risk operations in line with Group DigiFin guidelines
- Cascade BankTech solutions designed in the group for the OpCo and provide inputs for localization
- Design a loyalty solution and scheme to support the growth of BankTech products
- Customize/localize BankTech solutions and products to support corporate and government requirements.
- Deploy solutions to cover the maximum number of banktech use cases
- Ensure solutions deliver the best user experience and value to every key stakeholder of the BankTech ecosystem.
- Manage and resolve escalations that have an impact on the critical path of service delivery
- Develop an operational playbook to drive BankTech solutions and provide strategic guidance for its implementation
- Oversee the implementation of solutions for new products
- Support to develop and maintain the best value proposition to both consumers and partners, in collaboration with the Commercial Operations team
- Manage the implementation of new products and services
- Manage the development and implementation of the go-to-market strategy to drive BankTech products, in collaboration with the Commercial Operations team
- Review and identify key risks, issues, and dependencies and set mitigation actions
- Manage negotiations, close deals and sell additional services to partners
- Leverage on analytics, mobile data and mobile advertising to develop fit for purpose solutions
- Ensure that appropriate processes and models are in place to drive traction and reduce players in the value chain
- Identify and tap into BankTech opportunities through partnerships and relevant channels
- Work closely with the other teams within Fintech and support functions to optimize the revenue generation opportunity and demonstrate strong ROI
- Ensure the creation and maintenance of high-quality relationships with all target customers
- Provide input into the development and implementation of short-term and long-term sales plans for the organization
- Analyze organizational dynamics at the prospective customer and develop the most effective products and solutions
- Cascade the Group strategy to create a sub-functional strategy aligned with the overarching business goals, under the oversight of the Chief Product Officer
- Ensure effective implementation of the sub-functional strategy by means of providing direction, structure, frameworks, models, plans and roadmaps
- Oversee regular review of the sub-functional strategy and roadmap, under the oversight of the Chief Product Officer, to ensure its alignment with the changing dynamics of the internal and external ecosystem
- Closely monitor all projects initiated in the function
- Review and finalize objectives, targets and budgets for the function, under the oversight of Chief Product Officer Requirements
- Review key risks, issues and dependencies and set mitigation actions, seeking guidance from the Chief Product Officer as and when required
- Develop and manage budgets, where required.
- Sign-off / make decisions regarding tactical changes and where required, seek sign-off from Management
How to apply:
All interested candidates are requested to apply through the MTN website and submit their updated curriculum vitae with copies of notified academic credentials no later than 16th October 2025. MTN Website portal: https://www.mtn.co.rw/careers/
We strongly encourage applications from women and/or individuals with disabilities.