Help Desk Analyst | Philipsburg, Sint Maarten (Dutch part)

Help Desk Analyst job in Philipsburg, Sint Maarten (Dutch part)


Job description

Help Desk Analysts provide technical support and assistance to internal employees or external customers. They troubleshoot hardware and software issues, offer solutions, and document support interactions to maintain a reliable IT environment.

Job Responsibilities

Respond to help desk tickets, assist users, and escalate issues as needed to ensure timely resolution. Document and track support requests and resolutions. Provide training and guidance to end-users.

Skills

Help desk support Ticket resolution IT troubleshooting Customer service skills Technical knowledge Documentation and knowledge base maintenance Communication and interpersonal skills

Salary range : $60K-$123K

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