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Help Desk Support Specialist job in Ottawa, Canada

Job description

Help Desk Support Specialists provide technical assistance and support to end-users, resolving IT issues and ensuring smooth operations.

Job Responsibilities

Provide technical support to end-users, troubleshoot hardware and software issues, and resolve IT-related problems. Document and track support requests and resolutions. Provide training and guidance to end-users.

Skills

Technical troubleshooting Customer service and communication Ticketing system usage Basic IT knowledge Problem-solving and critical-thinking skills

Salary range : $59K-$95K

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