Technical Support Specialist job in Quito, Ecuador
Job description
Technical Support Specialists assist customers or end-users with technical issues related to products or services. They provide troubleshooting, resolve problems, and offer technical guidance through various communication channels, ensuring customer satisfaction.
Job Responsibilities
Provide technical assistance to customers, troubleshoot issues, and resolve inquiries through various communication channels. Maintain accurate records of customer interactions and solutions. Collaborate with other support teams for complex issues.
Skills
Technical troubleshooting Customer support tools (e.g., Zendesk, Freshdesk) Communication skills Problem-solving and critical thinking Ticket management Knowledge base creation
Salary range : $60K-$95K
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