Customer Support Manager job in Road Town, British Virgin Islands
Job description
Customer Support Managers oversee a team of customer support representatives. They set performance goals, resolve complex customer issues, and develop strategies to improve customer satisfaction and the efficiency of support operations.
Job Responsibilities
Oversee the customer support team, including hiring, training, and performance management. Set and monitor customer service KPIs and targets. Handle escalated customer issues and resolutions.
Skills
Customer support Team leadership Customer satisfaction Issue resolution Performance metrics Training and development
Salary range : $64K-$102K
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